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Getting Help
About HP Customer Care
As your strategic support partner, we make it our business to help keep your
business running smoothly. HP Customer Care offers award-winning support to
ensure you get the most from your HP DesignJet.
HP Customer Care provides comprehensive, proven support expertise and
leverages new technologies to give customers unique end-to-end support. Services
include setup and installation, troubleshooting tools, warranty upgrades, repair and
exchange services, phone and Web support, software updates, and self-maintenance
services. To find out more about HP Customer Care, please visit us at:
www.hp.com/go/support
What to Do Before You Call
1 Review the troubleshooting suggestions in this chapter:
n In the relevant driver documentation supplied with this printer (for users sending
PostScript files or those using Microsoft Windows).
n If you have installed third party software drivers and RIPs refer to that user
documentation.
n In any relevant Software Application Note supplied with this printer.
2 If the problem is image quality, print out the image quality print; see page
2-12, Printing Other Internal Prints and page 11-5, Solving Image-Quality
Problems.
3 Print the Image Quality Print to determine if the problem is due to printhead errors
or printer hardware problems; see page 11-8, Printing the Image Quality Print.
4 If the problem appears to be related to your software application, first contact your
software vendor.
5 If you still have difficulty, refer to the HP Support Services booklet shipped with
this printer. This document contains a comprehensive list of various support
services available to help solve printer problems.
6 If you do call one of the Hewlett-Packard offices, please have the following
information available to help us answer your questions more quickly:
n The printer you are using (the product number and the serial number, found on
the label at the back of the printer).