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Media jams occur in the automatic document feeder (ADF)
Occasionally, media becomes jammed during a copy, scan, or fax job.
You are notified of a media jam by a software error message and the Doc feeder jam Clear,
Reload message that appears on the device control panel display.
● The ADF input tray is loaded incorrectly or is too full. See
Loading originals to copy for
more information.
● The media does not meet HP specifications. See
Selecting media for the automatic
document feeder (ADF) for more information.
Typical automatic document feeder (ADF) jam locations
● Input tray areas: If the page is sticking out of the input tray, try to remove it gently from the
input tray without tearing the page. If you feel resistance, see
To clear a media jam from
the automatic document feeder (ADF) for instructions.
● Output paths: If the page is sticking out of the output bin, try to remove it gently without
tearing the page. If you feel resistance, see
To clear a media jam from the automatic
document feeder (ADF) for instructions.
● Intermediate location: If the page is sticking out of both the input tray and into the output
area, see
To clear a media jam from the automatic document feeder (ADF) for
instructions.
Automatic document feeder (ADF) media lever
If you are using thick media, slide the media lever to the single-sheet setting (to the right).
Load a single sheet of media into the ADF.
When you have finished, copying, scanning, or faxing, slide the ADF media lever back to the
multiple-sheet setting (to the left).
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