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Troubleshooting Your Computer
Troubleshooting Techniques
102 Corporate Evaluator’s Guide
Troubleshooting Techniques
This section contains solutions to a few common problems and troubleshooting
techniques for your HP notebook PC. Try the solutions one at a time, in the order in which
they are presented.
Here are some other sources of information for troubleshooting:
• Click Start, Help, Contents, Troubleshooting, and use the Windows Troubleshooters.
• See the Microsoft Windows manual shipped with the computer.
• See the HP Notes in the online HP Library for updated information.
• Find technical tips and software updates for the computer at the HP Customer Care
Web site (www.hp.com/go/support).
• Test your computer by running the DiagTools test program. See “Testing Hardware
Operation” on page 117.
• Contact your dealer or Hewlett-Packard—see “To call the HP Customer Care Center”
on page 126. Please have your computer with you when you call.
Audio problems
If sound is not audible
• Press Fn+Up arrow several times.
• Click the speaker icon on the taskbar to ensure that Mute is not checked.
• When you are operating your computer in MS-DOS mode (for example, when running
MS-DOS games), you may find that the sound does not operate properly. Use
Windows applications for full use of sound capabilities.
If sound does not record
• Check software controls for recording sound: Click Start, Programs, Accessories,
Multimedia (or Entertainment), Sound Recorder.
If the PC card detection beep(s) at startup are very loud and volume cannot be adjusted
• Download the latest audio driver from the technical support area of the HP notebook
website (http://www.hp.com/notebooks).