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Chapter 12
Contacting Customer Support and
Returning Hardware
This chapter describes how to return the Services Router or individual components
to Juniper Networks for repair or replacement. It contains the following topics:
■ Locating Component Serial Numbers on page 213
■ Contacting Customer Support on page 216
■ Return Procedure on page 216
■ Packing a Router or Component for Shipment on page 217
Locating Component Serial Numbers
Before contacting Juniper Networks to request a Return Materials Authorization
(RMA), you must find the serial number on the router or component. To list the router
components and their serial numbers, enter the following command-line interface
(CLI) command:
user@host> show chassis hardware
Hardware inventory:
Item Version Part number Serial number Description
Chassis JN1092BAEADB J6350
Midplane REV 03 710-014593 NR2489
System IO REV 01 710-016210 NL3304 JX350 System IO
Crypto Module Crypto Acceleration
Routing Engine REV 08 710-015273 NM4265 RE-J6350-3400
FPC 0 FPC
PIC 0 4x GE Base PIC
FPC 6 REV 00 750-015152 FPC
PIC 0 6x GE SFP uPIM
Xcvr 0 NON-JNPR PC14DP3 SFP-SX
Xcvr 2 NON-JNPR PC21M3E SFP-SX
Power Supply 0
NOTE: In the show chassis hardware command, the PIM slot number is reported as
an FPC number and the PIM number (always 0) is reported as the PIC number.
Most components also have a serial number ID label attached to the component
body.
Locating Component Serial Numbers ■ 213