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Make sure that the wireless radio is enabled by double-clicking the Access Connections icon in the
task bar.
Note: To display the Access Connections status icon and the wireless status icon in the system tray, refer
to the Access Connections on-line help.
Check Network Name (SSID), and your encryption information. Use Access Connections to verify this
case-sensitive information.
A wireless WAN problem
• Message: Unauthorized WAN card is plugged in - Power off and remove the WAN card.
Solution: The WAN card is not supported on this computer. Remove it.
Note: Depending on your computer, some models do not have a wireless WAN.
Bluetooth problems
• Problem: Sound does not come from the Bluetooth headset/headphone but comes from the local
speaker even though the headset/headphone is connected using Headset prole or AV prole.
Solution: Do the following:
1. Exit the application that uses the sound device (for example, Windows Media Player).
2. Open Control Panel by clicking Start ➙ Control Panel.
3. Click Hardware and Sound ➙ Sound.
4. Select the Playback tab.
5. If you are using Headset prole, select Bluetooth Hands-free Audio and click the Set Default
button. If you are using AV prole, select Stereo Audio and click the Set Default button.
6. Click OK to close the Sound window.
• Problem: PIM (Personal Information Manager) items sent from Windows 7 cannot be received correctly
into the address book of any other Bluetooth-enabled device.
Solution: Windows 7 send PIM items in XML format, but most Bluetooth-enabled devices handle PIM
items in vCard format. If another Bluetooth-enabled device can receive a le through Bluetooth, a PIM
item sent from Windows 7 might be saved as a le with the extension .contact.
Keyboard and other pointing devices
The following are the most common keyboard and other pointing devices problems:
UltraNav problems
• Problem: The pointer drifts when the computer is turned on or after it resumes normal operation.
Solution: The pointer might drift when you are not using the TrackPoint during normal operation. This
is a normal characteristic of the TrackPoint and is not a defect. Pointer drifting might occur for several
seconds under the following conditions:
– When the computer is turned on
– When the computer resumes normal operation
– When the TrackPoint is pressed for a long time
– When the temperature changes
• Problem: The TrackPoint or touch pad does not work.
Solution: Make sure that the TrackPoint or touch pad is set to Enabled in the UltraNav Device Setting.
130 User Guide