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Table 3. DSA diagnostic messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to
determine which components are customer replaceable units (CRU) and which components are field
replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Message
number Component Test State Description Action
Unrecognzed
error.
1. Clean the tape drive, using the
appropriate cleaning media, and
insert new media.
2. Run the test again.
3. Make sure that the drive firmware is
at the latest level. For the latest level
of drive firmware and software for
tape drives and libraries, go to
http://www.ibm.com/support/
docview.wss?uid=psg1TAPE-FILES.
4. Run the test again.
5. Make sure that the DSA code is at
the latest level. For the latest level of
DSA code, go to
http://www.ibm.com/support/
docview.wss?uid=psg1SERV-DSA.
6. Run the test again.
7. Make sure that the system firmware
is at the latest level. The installed
firmware level is shown in the DSA
event log in the Firmware/VPD
section for this component. For the
latest level of firmware, go to
http://www.ibm.com/support/
docview.wss?uid=psg1 MIGR-4JTS2T
and select your system to display a
matrix of available firmware.
8. Run the test again.
9. Replace the tape drive.
10. If the failure remains, collect the data
from the DSA event log and send it to
IBM Service. For information about
contacting and sending data to IBM
Service, go to http://www.ibm.com/
support/
docview.wss?uid=psg1SERVCALL.
Chapter 5. Diagnostics 125