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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to
determine which components are customer replaceable units (CRU) and which components are field
replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
1962 A hard disk drive does not contain a valid
boot sector.
1. Make sure that a startable operating system is
installed.
2. Run the hard disk drive diagnostic tests.
3. Reseat the following components:
a. Hard disk drive
b. Hard disk drive backplane cable
4. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Cable from hard disk drive backplane to
system board
b. Hard disk drive
c. Hard disk drive backplane
d. (Trained service technician only) System
board
8603 Pointing-device error.
1. Reseat the pointing device.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Pointing device
b. (Trained service technician only) System
board
00012000 Processor machine check error.
1. (Trained service technician only) Reseat the
microprocessor.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor
b. (Trained service technician only) System
board
00019701 Processor 1 failed BIST.
1. (Trained service technician only) Reseat the
microprocessor.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor
b. (Trained service technician only) System
board
Chapter 5. Diagnostics 37