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v failure resulting from misuse, accident, modification, unsuitable physical or
operating environment, or improper maintenance by you;
v failure caused by a product for which Lenovo is not responsible; and
v any non-Lenovo products, including those that Lenovo may procure and
provide with or integrate into a Lenovo Machine at your request.
The
warranty is voided by removal or alteration of identification labels on the
Machine or its parts.
Lenovo does not warrant uninterrupted or error-free operation of a Machine.
Any technical or other support provided for a Machine under warranty, such
as assistance with "how-to" questions and those regarding Machine set-up and
installation, is provided WITHOUT WARRANTIES OF ANY KIND.
How to Obtain Warranty Service
Warranty service may be provided by Lenovo, IBM
®
, your reseller if
authorized to perform warranty service, or an authorized warranty service
provider. Each of them is referred to as a “Service Provider.”
If the Machine does not function as warranted during the warranty period,
contact a Service Provider. If you do not register the Machine with Lenovo,
you may be required to present proof of purchase as evidence of your
entitlement to warranty service.
What Lenovo Will Do to Correct Problems
When you contact a Service Provider for service, you must follow the problem
determination and resolution procedures that we specify. An initial diagnosis
of your problem can be made either by a technician over the telephone or
electronically by access to a support website.
The type of warranty service applicable to your Machine is specified in Part 3 -
Warranty Information.
You are responsible for downloading and installing designated software
updates from a support web site or from other electronic media, and following
the instructions that your Service Provider provides. Software updates may
include basic input/output system code (called “BIOS”), utility programs,
device drivers, and other software updates.
If your problem can be resolved with a Customer Replaceable Unit (“CRU”)
(e.g., keyboard, mouse, speaker, memory, hard disk drive), your Service
Provider will ship the CRU to you for you to install.
If the Machine does not function as warranted during the warranty period and
your problem cannot be resolved over the telephone or electronically, through
30 Safety and Warranty Guide