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Printer does not feed paper, envelopes, or specialty media
Check for paper jams Check for and clear any paper jams. For more information, see “Paper jams” on page 108.
Check media loading
• Verify that the specialty media is loaded correctly. For more information, see “Loading
various paper types” on page 43.
• Try loading one page, envelope, or sheet of specialty media at a time.
Make sure the printer is
set as the default printer
and is not on hold or
paused
1 Click:
• For Windows XP Pro: Start Settings Printers and Faxes.
• For Windows XP Home: Start Control Panel Printers and Faxes.
• For Windows 2000: Start Settings Printers.
• For Windows 98/Me: Start Settings Printers.
2 Double-click the name of your printer.
3 Click Printer.
• Make sure no check mark appears next to Pause Printing.
• Make sure a check mark does appear next to Set As Default.
Banner paper jams
Clear banner paper
jams
1 Press
to turn off the printer.
2 Remove the jammed banner paper from the printer.
Review banner printing
checklist
• Use only the number of sheets needed for the banner.
• Select the following settings to enable the printer to feed paper continuously without
jamming:
1 With a document open, click File Print.
2 Click Properties, Preferences, Options, or Setup.
3 Select the Paper Setup tab.
4 From the Paper Size area, select Banner.
5 Select Letter Banner or A4 Banner as the paper size.
6 Select Portrait or Landscape.
7 Click OK.
8 Click OK or Print.
Memory card troubleshooting
• “Memory card cannot be inserted” on page 109
• “Nothing happens when memory card is inserted” on page 110
Memory card cannot be inserted
Check memory card type Make sure that the type of memory card you are using can be used in the printer. For more
information, see “Inserting a memory card” on page 53.
Check memory card
placement
See “Inserting a memory card” on page 53 to determine which slot accommodates your
memory card and to see instructions on how to insert it.
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