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Chapter 5: Phonebook Configuration
Multi-Tech Systems, Inc. 80
Inbound Phonebook
1. Open the MultiVOIP program. (Start | MultiVOIP xxx | Configuration)
2. Go to Phone Book | Inbound Phonebook | Add Entry.
3. In the “Remove Prefix” field, enter your local calling code (area code, country code, city code, etc.)
preceded by any other “access digits” that are required to reach your local site from the remote VOIP
location (think of it as though the call were being made through the PSTN – even though it will not be).
North America,
Long-Distance Example
Euro, National Call Example Euro, International Call
Example
Seattle/Chicago system.
Seattle is area 206. Chicago
employees must dial 81 before
dialing any Seattle number on the
VOIP system.
Answer: 1206 is prefix to be
removed by local (Seattle)
VOIP.
London/Birmingham system.
Inner London is 0207 area.
Birmingham employees must dial 9
before dialing any London number
on the VOIP system.
Answer: 0207 is prefix to be
removed by local (London)
VOIP.
Rotterdam/Bordeaux system.
Rotterdam is country code 31, city
code 010. Bordeaux employees
must dial 903110 before dialing any
Rotterdam number on the VOIP
system.
Answer: 03110 is prefix to be
removed by local
(Rotterdam) VOIP.
4. In the “Add Prefix” field, enter any digits that must be dialed from your local VOIP to gain access to the
PSTN.
North America,
Long-Distance Example
Euro, National Call Example Euro, International Call
Example
Seattle/Chicago system.
On Seattle PBX, “9” is used to get an
outside line.
Answer: 9 is prefix to be added by
local (Seattle) VOIP.
London/Birmingham system.
On London PBX, “9” is used to get
an outside line.
Answer: 9 is prefix to be added by
local (London) VOIP.
Rotterdam/Bordeaux system.
On Rotterdam PBX, “9” is used to
get an outside line.
Answer: 9 is prefix to be added by
local (Rotterdam) VOIP.
5. In the “Channel Number” field, enter “Hunting.” A “hunting” value means the VOIP unit will assign the call
to the first available channel. If desired, specific channels can be assigned to specific incoming calls (i.e., to
any set of calls received with a particular incoming dialing pattern).
6. In the “Description” field, it is useful to describe the ultimate destination of the calls. For example, in a New
York City VOIP system, “incoming calls to Manhattan office,” might describe a phonebook entry, as might
the descriptor “incoming calls to NYC local calling area.” The description should make the routing of calls
easy to understand. For this, 40 characters are the maximum.
North America,
Long-Distance Example
Euro, National Call Example Euro, International Call
Example
Seattle/Chicago system.
Possible Description:
Free Seattle access, all employees
London/Birmingham system.
Possible Description:
Local-rate London access, all
employees
Rotterdam/Bordeaux system.
Possible Description:
Local-rate Rotterdam access, all
employees
7. Repeat steps 2-6 for each inbound phonebook entry. When all entries are complete, go to step 8.
8. Click OK to exit the inbound phonebook screen.
9. Click on Save Setup. Highlight Save and Reboot. Click OK.
Your starter inbound phonebook configuration is complete.