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50 Installation and configuration
553-3001-358/555-4001-135 Standard 02.00 July 2006
The number of virtual ACD agents of the ACD queue is equal to the
number of ICB ports. For example, if 12 ports are enabled, define 12
ACD agents. If the TN for the ICB card is specified as 28
0 6, then TNs
for the 12 agents are specified as 28
0 6 0 through 28 0 6 11.
Note: Agent IDs must be consecutive (for example, 2000-2031).
Figure 10 on page 51 shows a sample LD 20 printout of a built ICB port.
TN l s c u
s c u
Terminal number of the ICB card, Options 51C, 61C, and 81C.
For Option 11C and CS 1000.
CUST xx Customer number.
CLS FLXA
VCE,
WTA
FLXA = Flexible Voice/Data Allowed.
VCE = Voice.
WTA = Warning Tone Allowed.
ACD agent (Use FLXA).
KEY 0 ACD
<ACD DN>
<CLI>
<pos ID>
ACD DN plus CLI plus position ID.
KEY 1 SCR <any DN> Line key.
KEY 2 NRD Not ready key.
KEY 3 MSB Make set busy key.
KEY 4 TRN Call transfer key.
KEY 9 CHG Change key. Use with CDR and billing feature.
Note: The administrator should consider chairperson dial-out restrictions through the ICB ports to prevent international
dial-out.
Table 7
LD 11 – Configure ICB ports as digital sets (Continued)
Prompt Response Description