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12. Help
97
12.3.6 Copying
The printing quality is
poor.
Please do not reuse the ink film!
Please use genuine Panasonic replacement film. Refer to page 11 for
further details.
L The thermal head is dirty. Clean it (page 105).
L Some paper has instructions recommending which side to print on.
Try turning the paper over.
L You may have used paper with a cotton and/or fibre content that is
over 20%, such as letterhead or resume paper.
L If documents can be copied properly, the unit is working normally.
The other party may have sent a faint document or there may be
something wrong with the other party’s machine. Ask them to send
a clearer copy of the document or to check their fax machine.
The other party complains
that they cannot send a
document.
L The receiving mode is set to TEL mode.
Receive the document manually (page 49) or change the receiving
mode to TAM/FAX mode (page 50) or FAX ONLY mode (page 52).
L The memory is full of received documents due to a lack of
recording paper or a recording paper jam. Install paper (page 20)
or clear the jammed paper (page 100).
I cannot receive
documents by pressing
{*}{#}{9} on the
cordless handset.
L You must set remote fax activation to ON (feature #41 on page 69)
beforehand.
L Press {*}{#}{9} firmly.
L The memory is filled with received documents due to a lack of
recording paper or a recording paper jam. Install paper (page 20)
or clear the jammed paper (page 100).
L The call bar feature was activated on the cordless handset.
Deactivate this feature (page 76).
L The direct call feature (page 76) was activated on the cordless
handset. Deactivate this feature.
I cannot select the desired
receiving mode.
L If you want to set TAM/FAX or FAX ONLY mode, set the desired
mode using feature #77 (page 70), and press {AUTO ANSWER}
repeatedly to select the desired mode.
L If you want to set TEL mode, press {AUTO ANSWER} repeatedly
to select TEL mode.
L The Distinctive Ring is set (feature #31 on page 68).
Problem Cause & Solution
The unit will not make a
copy.
L The ink film is empty. Replace the ink film with a new one (page
19).
L You cannot make a copy during programming.
L You cannot make a copy during a telephone conversation.
A black line, a white line or
smudge appears on the
copied document.
L The scanner glass, white plate or rollers are dirty with correction
fluid, etc. Clean them (page 104). Please do not insert a document
before correction fluid has dried completely.
The copied image is
distorted.
L Adjust the width of the document guides to fit the actual size of the
document.
Problem Cause & Solution
FC243AL-PFQX2096ZA-en.book Page 97 Thursday, September 30, 2004 3:37 PM