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Problem Solving
Troubleshooting
If You Have Any of These Problems
Mode Symptom Possible Cause / Action Page
During Transmission Document doesn't feed/multiple
feed
1. Check that your document is free of
staples and paper clips, and that it is not
greasy or torn.
2. Check that your document is the right
type to send through an ADF by
consulting.
For more details see Operating
Instructions (For Facsimile and Copy
Functions)
3. Check that the document is loaded
properly.
---
Does not stamp Check Fax Parameter No. 4 and No. 28
settings.
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Stamp too light Replace stamp or refill ink.
(See Operating Instructions (For Facsimile
and Copy Functions))
---
Transmitted Document
Quality
Vertical lines on the transmitted
document
Check own copy quality. If copy is OK, your
machine has no problem, report to the
receiving party that they have a problem. If
copy is NG, clean the Document Scanning
Area.
---
Transmitted document is blank
During Reception No recording paper Replenish the recording paper. ---
Recording paper misfed Remove the misfed paper.
(See Operating Instructions (For Facsimile
and Copy Functions))
---
Recording paper doesn't feed into
machine
Make sure that there is paper in the Paper
Cassette. Follow the instructions for loading
paper.
---
Recording paper doesn't eject
after printing
Check to see if the recording paper is
jammed inside of the machine.
---
Out of toner Replace the Toner Cartridge. ---
No Machine Operation No machine operation To reset the machine, turn "Off" the Power
Switch for a few seconds then turn it "On"
again.
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