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Troubleshooting via the System Status Menu
The tables on the following pages display the list of alarm types,
display messages, and description of the error.
Alarm Message Error Description Action
Config
GW software version
difference
Conflicting software versions on two
SpectraLink 8000 Telephony
Gateways
Upgrade the down rev.
Config No IP address No IP address set in configuration
Set IP address for
SpectraLink 8000 Telephony
Gateway.
Config No Ethernet address Bad software or bad flash memory
Call Polycom Customer
Service.
Config No Flash1 data Bad software or bad flash memory
Config
Too many wireless
gateways
More than five SpectraLink 8000
Telephony Gateways on the
network without correct SpectraLink
8000 SVP Server setup
Check the SpectraLink 8000
SVP Server for QOS setting
in SpectraLink 8000
Telephony Gateway setup
menu, or remove SpectraLink
8000 Telephony Gateways
from the network.
Config
Unexpected SVPII
box found on net
A SpectraLink 8000 SVP Server is
on the network, but the gateway is
not configured to use it.
Check the SpectraLink 8000
SVP Server for QOS setting
in SpectraLink 8000
Telephony Gateway setup
menu.
Config
No SVPII box
available on net
System is setup to use a
SpectraLink 8000 SVP Server, but
none is available.
Check the status of the
SpectraLink 8000 SVP
Server.
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