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APPENDIX D: TROUBLESHOOTING 75
255-80-3100
ERROR CODE
(LAST 4 DIGITS)
MEANING RECOMMENDATION
0011 The Ethernet controller
could not be found.
There is a problem with the IP-Reach hardware.
0012 The modem could not be
found.
Power off the system and make sure the frame
grabber card is inserted firmly. If the problem
persists, there may be a problem with your IP-Reach
hardware.
0013 Memory allocation error. Reboot IP-Reach. Make sure the BIOS memory test
recognizes at least 64MB of RAM. If the problem
persists, restore the software and file system from the
Recovery CD-ROM.
0014 There is a problem with the
IP address.
Check the IP address configuration and reboot.
0015 The DHCP server did not
respond. IP-Reach could not
acquire an IP address.
Make sure your DHCP server is operating correctly
and then reboot IP-Reach.
0016 – 0019 There is a problem with one
of the IP-Reach startup files.
Restore the software and file system from the
Recovery CD-ROM.
001A Error occurred while
initializing the UDP socket.
Reboot IP-Reach. Make sure the BIOS memory test
recognizes at least 64MB of RAM. If the problem
persists, restore the software and file system from the
Recovery CD-ROM.
001B Error occurred while
initializing the TCP write
socket.
Reboot IP-Reach. Make sure the BIOS memory test
recognizes at least 64MB of RAM. If the problem
persists, restore the software and file system from the
Recovery CD-ROM.
001C Error occurred while
initializing the TCP read
socket.
Reboot IP-Reach. Make sure the BIOS memory test
recognizes at least 64MB of RAM. If the problem
persists, restore the software and file system from the
Recovery CD-ROM.
001D – 001E Resource allocation error. Reboot IP-Reach. Make sure the BIOS memory test
recognizes at least 64MB of RAM. If the problem
persists, restore the software and file system from the
Recovery CD-ROM.
001F Could not listen to the TCP
write socket.
Reboot IP-Reach. Make sure the BIOS memory test
recognizes at least 64MB of RAM. If the problem
persists, restore the software and file system from the
Recovery CD-ROM.
0020 Could not listen to the TCP
read socket.
Reboot IP-Reach. Make sure the BIOS memory test
recognizes at least 64MB of RAM. If the problem
persists, restore the software and file system from the
Recovery CD-ROM.
0021 TCP listen process failed. Reboot IP-Reach. Make sure the BIOS memory test
recognizes at least 64MB of RAM. If the problem
persists, restore the software and file system from the
Recovery CD-ROM.
0022 UDP listen process failed. Reboot IP-Reach. Make sure the BIOS memory test
recognizes at least 64MB of RAM. If the problem
persists, restore the software and file system from the
Recovery CD-ROM.
0023 SSL write failed. Reboot IP-Reach. Make sure the BIOS memory test
recognizes at least 64MB of RAM. If the problem
persists, restore the software and file system from the