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Problem Required Action
Transmission cannot take
place; the Clear
Original indicator blinks.
The document is jammed in the feeder.
➣ Remove the jammed document (see page 213)
and repeat the transmission procedure.
The document may be longer than the maximum limit (see
page 45).
➣ Make sure that none of your originals exceed
this limit.
Do user maintenance, especially rollers [J] and [H] (see page
203).
➣ If the same problem still exists after user
maintenance, adjust the auto document
feeder mechanism (see page 214).
Transmission cannot take
place; the Line Fail indicator
blinks.
Note: Before taking action,
wait until the Communicating
indicator goes out, then press
the Stop key.
The other machine is out of order.
➣ Check the error report.
➣ Ask the other party to check their machine
and correct the fault.
The line is busy or noisy.
➣ Check that the dial tone is sent out.
Try to retransmit.
Consistent difficulty in
communicating with a
particular terminal
There are some bad lines between you and that other
terminal.
➣ Store that terminal’s number as a Quick Dial
Key or Speed Dial Code.
Then call a service technician. Inform the
nature of the problem and give the Quick Dial
Key or Speed Dial Code that you stored the
number in.
Consistent poor image quality
when communicating with a
particular terminal
RECEPTION
The telephone keeps ringing
and no fax is printed.
You are in Manual Receive mode.
➣ Change to Auto Receive mode (see page 74).
Power is switched off.
➣ Switch the power on.
RECEPTION/COPYING
No printout; the Add Paper
indicator is lit.
The cassettes are empty.
➣ Add paper (see page 194).
No printout; the Clear
Copy indicator blinks.
The printer has jammed.
➣ Clear the jam (see page 215).
Do user maintenance, especially rollers [N], [L], and [U] (if the
lower cassette is installed). See page 203.
Copies appear dirty. Does the original have a gray or colored background?
➣ Select the Lighten contrast setting.
Copies are too light. Does the original have a low contrast image?
➣ Select the Darken contrast setting.
Copies are blank. The original must be placed face down in the document feeder
➣ Position the original correctly. See page 49.
SOLVING
PROBLEMS
SOLVING PROBLEMS OPERATING DIFFICULTIES
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