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Troubleshooting When Using the Printer Function
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Images are not
printed in the
specified col-
ours.
The correct print-
er driver settings
are not made.
If it is only one particular colour that does not print, turn
off the machine's power, and then turn it back on.
If the problem persists, contact your service representa-
tive.
Colour originals
are printed in
black and white.
No colour print
settings are made
on the printer
driver.
• For the functional window: On the [Setup] tab, for
[Color/Black and White:], select [Color].
• For the custom setting: On the [Print Settings] tab, for
[Color/Black and White:], select [Color].
See the printer driver Help.
PDF files do not
print out/cannot
perform [PDF Di-
rect Print].
PDF files are
password-pro-
tected.
To print password-protected PDF files, enter the pass-
word in the [PDF Menu] or on Web Image Monitor.
• For details about [PDF Menu], see “PDF Menu”,Gen-
eral Settings Guide.
• For details about Web Image Monitor, see the Web
Image Monitor Help.
PDF files do not
print out/cannot
perform [PDF Di-
rect Print].
PDF files cannot
be printed if they
are print-disa-
bled via PDF File
Security.
Change the PDF File Security setting.
PDF files do not
print out/cannot
perform [PDF Di-
rect Print].
Depending on
the compressed
PDF file format,
you may not be
able to carry out
PDF Direct Print.
For details about which compressed PDF file formats are
supported, contact your service representative.
[PDF Direct Print]
produces strange
or malformed
characters.
Fonts were not
embedded.
Embed fonts in the PDF file you want to print, and then
print.
Problem Cause Solution