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Troubleshooting When Using the Scanner Function
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Scanner is not
available on the
specified de-
vice.
The TWAIN scanner function
cannot be used on this machine.
Contact your service representa-
tive.
Scanner is not
available. Check
the scanner con-
nection status.
• The machine's main power
switch is off.
• The machine is not connected
to the network correctly.
• Set the main power switch to
“On”.
• Check whether the machine is
connected to the network cor-
rectly.
• Deselect the personal firewall
function of the client compu-
ter.
• Use an application such as tel-
net to make sure SNMPv1 or
SNMPv2 is set as the ma-
chine’s protocol. See “Net-
work Settings”, General
Settings Guide and “Using
telnet”, Network Guide.
No response from
the scanner.
The machine is not connected to
the network correctly.
Check whether the machine is
connected to the network correct-
ly.
No response from
the scanner.
The network is crowded. Wait for a while, and then try to
reconnect.
Error has oc-
curred in the
scanner.
The application-specified scan
conditions have exceeded the set-
ting range of the machine.
Check whether the scanning set-
tings made with the application
exceed the setting range of the
machine.
Fatal error has
occurred in the
scanner.
An unrecoverable error has oc-
curred on the machine.
An unrecoverable error has oc-
curred in the machine. Call your
service representative.
Cannot connect
to the scanner.
Check the net-
work Access Mask
settings in User
Tools.
An access mask is set. Contact the administrator.
Scanner is not
ready. Check the
scanner and the
options.
The ADF, or ARDF cover is open. Check whether the ADF, or
ARDF cover is closed.
Message Cause Solution