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4. Troubleshooting
Understanding display messages
Messages appear on the control panel display to indicate the
machine’s status or errors. Refer to the tables below to understand
the messages’ and their meaning, and correct the problem, if
necessary.
• If a message is not in the table, reboot the power and try
the printing job again. If the problem persists, call a service
representative.
• When you call for service, provide the service
representative with the contents of display message.
• Some messages may not appear on the display depending
on the options or models.
• [error number] indicates the error number.
11
Paper Jam-related messages
Message Meaning
Suggested
solutions
• Document jam
Remove jam
• Original paper jam
Original paper jam
inside of scanner.
Remove jam.
The loaded original
document has
jammed in the
document feeder.
Clear the jam (see
"Clearing original
document jams" on
page 109).
• DADF Exit Jam
• DADF Duplex Jam
The loaded original
document has
jammed in the
duplex document
feeder.
Clear the jam (see
"Original paper jam
in scanner duplex
path" on page 113).
• Paper Jam
in Tray 1
• Paper Jam 0 in tray1
Paper has jammed
in the paper feed
area.
Clear the jam (see "In
tray 1" on page 116).
• Paper Jam
in Tray 2
• Paper Jam 0 in tray2
Paper has jammed
in the optional tray.
Clear the jam (see "In
optional tray2" on
page 117).