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Operating system problems
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6. Troubleshooting
4
Common PostScript problems
The following situations are PS language specific and may occur when several printer languages are used.
Problem Possible cause Solution
The PostScript file cannot
be printed
The PostScript driver may not be installed
correctly.
• Install the PostScript driver (see "Software installation" on page 4).
• Print a configuration page and verify that the PS version is available
for printing.
• If the problem persists, contact a service representative.
Limit Check Error report
prints
The print job was too complex. You might need to reduce the complexity of the page or install more
memory.
A PostScript error page
prints
The print job may not be PostScript. Make sure that the print job is a PostScript job. Check to see whether
the software application expected a setup or PostScript header file to
be sent to the machine.
The optional tray is not
selected in the driver
The printer driver has not been
configured to recognize the optional tray.
Open the PostScript driver properties, select the Device Options tab,
and set the tray option.
When printing a document
in Macintosh with Acrobat
Reader 6.0 or higher,
colors print incorrectly
The resolution setting in the printer driver
may not be matched with the one in
Acrobat Reader.
Make sure that the resolution setting in your printer driver matches
the one in Acrobat Reader.