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Troubleshooting
‘Port is disabled. Check if
the port is properly
connected, power is on,
scanner is not busy. Then
restart your computer’
message appears on the
screen.
5.7
Troubleshooting
Troubleshooting
Problem Possible Cause and Remedy
The printer cable may be improperly connected or the power
may be off. Turn the power on. If you still have the same
problem: turn the computer and printer off, and back on after
about 10 seconds, then try again.
• To send a send a data via PC-fax, the scanned data is
converted to 200 dpi. To keep a quality to send a photo
image, scan the image using TWAIN UI source, then select
the image type to Halftone or B/W when selecting scan
options.
• To select TWAIN UI source, right-click on the SmarThru
icon in the right corner of the taskbar in the desktop
window, and select ScanThru Options from the pop-up
menu. In the ScanThru Options dialogue box, select Show
TWAIN UI checkbox.
When scanning with Samsung TWAIN UI, the Scan dialogue
box is on for multi-page scan unless you manually close the
dialogue box.
Set a proper scan area when scanning. In general, the upper
3 mm on the image is not scanned due to the product
specifications.
After scanning is finished,
the ScanThru dialogue box
is still on.
A portion of the image is
not appear on the scanned
image.
The image quality of the
received data is lower than
that of the scanned data.