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ROUBLESHOOTING
6.10
Solving Problems
The following chart lists some conditions that may occur and the
recommended solutions. Follow the suggested solutions until the problem
is corrected. If the problem persists, please call for service.
Paper Feeding Problems
Condition Suggested solutions
Paper is jammed during
printing.
Clear the paper jam. See page 6.3.
Paper sticks together.
• Ensure that there is not too much paper in the paper tray. The
paper tray can hold up to 250 sheets of paper, depending on the
thickness of your paper.
• Make sure that you are using the correct type of paper. See “Paper
Specifications” on page A.6.
• Remove paper from the paper tray and flex or fan the paper.
• Humid conditions may cause some paper to stick together.
Multiple sheets of paper
do not feed.
• Different types of paper may be loaded in the paper tray. Load the
paper of only one type, size and weight.
• If multiple sheets have caused a paper jam, clear the paper jam.
See page 6.3.
Paper does not feed into
the machine.
• Remove any obstructions from inside the machine.
• Paper has not been loaded correctly. Remove paper from the tray
and reload it correctly.
• There is too much paper in the paper tray. Remove excess paper
from the tray.
• The paper is too thick. Use only paper that meets the specifications
required by the machine. See “Paper Specifications” on page A.6.
The paper keeps jamming.
• There is too much paper in the paper tray. Remove excess paper
from the tray.
• An incorrect type of paper is being used. Use only paper that
meets the specifications required by the machine. See “Paper
Specifications” on page A.6. If you are printing on special
materials, use the manual feeder.
• There may be debris inside the machine. Open the front cover and
remove the debris.
Transparencies stick
together in the paper exit.
Use only the transparencies specifically designed for a laser
printer. Remove each transparency as it exits from the machine.