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68 | CHAPTER 5 – TROUBLESHOOTING YOUR INTERACTIVE WHITEBOARD
SYSTEM
The “Projector Overheated” Message Appears
If the “Projector Overheated” indicator message appears and the projector turns off
during use, one of the following issues is occurring:
• The projector is overheating internally. The projector can overheat because of
blocked air vents or an internal temperature over 131°F (55°C).
• The temperature outside the projector is too high.
To resolve
the “Projector
Overheated” error
1. Turn off the projector, and then wait 15 minutes for it to cool down.
2. If your room is too hot, lower the ambient temperature if possible, perhaps by
changing the thermostat setting.
3. Make sure that nothing is blocking the projector’s air intake and exhaust.
4. Disconnect the power cable from the power outlet. Wait a minimum of 60
seconds.
5. Reconnect the power cable, and then turn on the projector.
6. If the previous steps don’t resolve the issue, disconnect the power cable, and then
contact your authorized SMART reseller.
The “Fan Failure” Message Appears
If the “Fan Failure” indicator message appears and the projector turns off during use,
one or both of the following issues is occurring:
• The projector is overheating internally.
• One of the fans has failed.
To resolve the
“Fan Failure” error
1. Follow the steps 1 to 5 of To resolve the “Projector Overheated” error.
2. If the lamp doesn’t illuminate, turn off the projector and wait 15 minutes for it
to cool down.
3. Disconnect the power cable, and then contact your authorized SMART reseller.