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69 | CHAPTER 5 – TROUBLESHOOTING YOUR INTERACTIVE WHITEBOARD
SYSTEM
The “Color Wheel Failure” Message Appears
If the “Color Wheel Failure” error message appears and the projector turns off during
use, the projector has a color wheel issue.
To resolve the “Color
Wheel Failure” error
1. Turn off the projector, and then wait 15 minutes for it to cool down.
2. Disconnect the power cable from the power outlet. Wait a minimum of 60
seconds.
3. Reconnect the power cable, and then turn on the projector.
4. If the previous steps don’t resolve the issue, disconnect the power cable, and then
contact your authorized SMART reseller.
The “Lamp Failure” Message Appears
If the “Lamp Failure” indicator message appears and the lamp turns off during use or
won’t turn on, one of the following issues is occurring:
• The lamp is over-heating. The lamp can overheat due to blocked air vents.
• The lamp has reached the end of its life.
• The projector has an internal problem.
To resolve the “Lamp
Failure” error
1. Follow the steps 1 to 5 of To resolve the “Projector Overheated” error.
2. If the lamp doesn’t illuminate, turn off the projector and wait 15 minutes for it to
cool down.
3. Disconnect the power cable.
4. Replace your lamp according to the instructions on page 91.
5. If the projector still doesn’t turn on or it continues to display the lamp error
message, disconnect the power cable, and then contact your authorized SMART
reseller.