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BioOptix™ 10
Section 4 System Maintenance
4-10
4.6 Service Department If you have a problem with the instrument or need parts infor-
mation, contact Isco’s Service Department. If you write, please
include all pertinent information that may be helpful in solving
your problem. Address your letter to:
Teledyne Isco, Inc.
Service Department
P.O. Box 82531
Lincoln, NE 68505
Before deciding to return the unit for factory repair, we suggest
that you call the Service Department. Often a problem can be
solved in the field with just a little extra help from our service
technicians. Our telephone number is:
Toll free: (800) 228-4373 (USA and Canada)
(402) 464-0231
If you prefer, you can send an e-mail detailing your problem to:
service@isco.com
Other contact information can be obtained from our Web site at:
http://www.isco.com
4.7 How to Ship Returns Be sure all parts and hardware are back in place before packing.
Wrap the unit in heavy paper or put it in a plastic bag. If the
original shipping carton is not available, put the wrapped unit in
a strong cardboard box at least six inches longer in each basic
dimension than the unit itself. Fill the box equally around the
unit with resilient packing material (shredded paper, bubble
pack, expanded foam chunks, etc.). Seal the box with strapping
tape or gummed cloth tape and ship it to the address given on the
warranty page. The warranty at the end of the manual describes
the conditions under which Teledyne Isco will pay surface
shipping costs.
It is very important that the unit be well-packaged for
shipping and fully insured. Damage claims must be resolved by
you and the carrier. Damage in shipment due to inadequate
packing can delay the repair and return of the unit to you.