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User’s Manual 10-21
Troubleshooting
Modem
For additional information, please also refer to Appendix C, AT Commands
and Appendix D, S-registers.
Display error occurs Check that the cable connecting the external
monitor to the computer is firmly attached.
If you are still unable to resolve the problem,
contact your reseller, dealer or service provider.
Problem Procedure
This information is applicable to the models equipped with a built-in
modem.
Problem Procedure
Communication
software can’t initialize
modem
Make sure the computer's internal modem
settings are correct - please refer to the Phone
and Modem Options link within the Windows
Control Panel.
You can hear a dial
tone but can’t make a
call
If the call is going through a Private Branch
Exchange (PBX), take care to ensure that the
communication application's tone dial detection
feature is disabled.
You are also able to use the ATX command -
please refer to Appendix C, AT Commands for
further information.
You place a call, but a
connection can’t be
made
Make sure that the settings are correct within
your communication application.
After making a call you
can’t hear a ring
Ensure that the communication application's tone
or pule dialling selection feature is set correctly.
You are also able to use the ATD command -
please refer to Appendix C, AT Commands for
further information.
Communication is cut
off unexpectedly
The computer will automatically cut off
communication when connection with the carrier
is not successful for a set time interval - try
lengthening this time interval within your
communication application.
A CONNECT display is
quickly replaced by NO
CARRIER
Ensure that the communication application's
error control feature is set correctly.
You are also able to use the AT\N command -
please refer to Appendix C, AT Commands for
further information.