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110 GL-1010 Scan Operator’s Guide
TWAIN DRIVER ERRORS
Cannot Find the GL-1010
Problem Description:
Cannot find GL-1010 using the Search button.
Corrective Action:
Confirm that the user workstation and GL-1010 are properly
connected to NetBIOS network. Make sure that the selected
workgroup name is correct. If the GL-1010 controller is out of
subnet in which user's workstation exists, enable access to the
GL-1010 via NetBIOS over TCP/IP by specifying the GL-1010
machine name and IP address in WINS server or lmhosts file in
user's workstation. Then try entering the GL-1010 machine name
directly in “Machine Name”.
Cannot Access Twain Folder
Problem Description:
Cannot access \\GL-1010\GL_TWAIN folder from Windows
Explorer.
Corrective Action:
This network folder contains Send to TWAIN documents and can
be accessed only by using the GL TWAIN Driver.
Select either
Public or
Private scan.
Private scan
may require a
password.
Shared
memory used
is NN%.
Verify that there are no active users. Execute
[SCAN] – [Administration] – [Delete Files] on
TopAccess (Administrator Mode). Refer to
the TopAccess Online help or GL-1010
Administrator’s Guide. If the controller is not
restored, contact your Toshiba authorized
dealer for support.
Message Action (Administrator)
GL-1010 Scan Operator's Guide.book Page 110 Friday, October 5, 2001 10:30 AM