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GL-1010 Scan Operator’s Guide 111
Twain Driver Dialog Does Not Appear
Problem Description:
Initiated the TWAIN image acquisition mode from an application,
but the TWAIN driver dialog does not appear.
Corrective Action:
The TWAIN Driver dialog may be hidden behind other windows.
Minimize all other windows to find TWAIN Driver dialog. If the
dialog is not found, enable “Show UI” feature of TWAIN Driver
from application. See scan readme file for more detail.
Cannot Acquire Document
Problem Description:
Cannot acquire document using the Twain driver.
Corrective Action:
The GL Twain Driver is carefully tested with several TWAIN
compliant applications. Some applications need to be configured
to connect to the GL Twain Driver. See scan readme file for
supported applications and configuration tips.
B/W Image Reversed
Problem Description:
Image acquired but the black and white of the image is reversed.
Corrective Action:
Some applications may handle Black and White pixilation
incorrectly. Enable the “Reverse Image” option from the
application and try again.
Cannot Acquire Multi-Page Document
Problem Description:
Cannot acquire multipage document from application.
Corrective Action:
Some applications do not support multipage scan from TWAIN
I/F, or need to be configured to acquire multipage. Please see the
readme file on the e-STUDIO GL-1010 Scanner Client CD-
ROM.
GL-1010 Scan Operator's Guide.book Page 111 Friday, October 5, 2001 10:30 AM