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TM-XDOP-01XN WA–1
Warranty and Product
Information
Warranty
What does this warranty cover? This Limited Warranty is provided by Xantrex Technology, Inc.
("Xantrex") and covers defects in workmanship and materials in your XDC 6000 Watt and 12000 Watt Series
Digital Programmable Power Supply. This warranty period lasts for 5 (five) years from the date of purchase at
the point of sale to you, the original end user customer. You require proof of purchase to make warranty claims.
What will Xantrex do? Xantrex will, at its option, repair or replace the defective product free of charge,
provided that you notify Xantrex of the product defect within the Warranty Period, and provided that Xantrex
through inspection establishes the existence of such a defect and that it is covered by this Limited Warranty.
Xantrex will, at its option, use new and/or reconditioned parts in performing warranty repair and building
replacement products. Xantrex reserves the right to use parts or products of original or improved design in the
repair or replacement. If Xantrex repairs or replaces a product, its warranty continues for the remaining portion
of the original Warranty Period or 90 days from the date of the return shipment to the customer, whichever is
greater. All replaced products and all parts removed from repaired products become the property of Xantrex.
Xantrex covers both parts and labor necessary to repair the product, and return shipment to the customer via a
Xantrex-selected non-expedited surface freight within the contiguous United States and Canada. Alaska and
Hawaii are excluded. Contact Xantrex Customer Service for details on freight policy for return shipments outside
of the contiguous United States and Canada.
How do you get service? If your product requires troubleshooting or warranty service, contact your
merchant. If you are unable to contact your merchant, or the merchant is unable to provide service, contact
Xantrex directly at:
Direct returns may be performed according to the Xantrex Return Material Authorization Policy described in
your product manual. For some products, Xantrex maintains a network of regional Authorized Service Centers.
Call Xantrex or check our website to see if your product can be repaired at one of these facilities.
What proof of purchase is required? In any warranty claim, dated proof of purchase must accompany the
product and the product must not have been disassembled or modified without prior written authorization by
Xantrex.
Proof of purchase may be in any one of the following forms:
• The dated purchase receipt from the original purchase of the product at point of sale to the end user, or
• The dated dealer invoice or purchase receipt showing original equipment manufacturer (OEM) status, or
• The dated invoice or purchase receipt showing the product exchanged under warranty
Telephone: 1 800 670 0707 (toll free in North America)
1 360 925 5097 (direct)
Fax: 1 800 994 7828 (toll free in North America)
1 360 925 5134 (direct)
Email: customerservice@xantrex.com
TM-XDOP-01XN.book Page 1 Monday, July 17, 2006 11:19 AM