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Calling the Xerox
Customer Support Center
If you are unable to solve a WorkCentre problem using this
guide or the online Help, call the Xerox Customer Support
Center. Before calling, make sure you have the following
information:
• WorkCentre’s serial number, which is located above
the parallel port on the back of the machine
• WorkCentre 400c Series Software and firmware
version, which is specified in the About box
• Windows operating system version (Windows 95,
Windows 3.1, or Windows 3.11)
• Amount of memory in your PC
• Information about the problem, including the steps
taken to create the problem, any error messages, and
the expected behavior.
The Xerox Customer Support Center telephone number in
the United States and Canada is:
1-800-TEAM XRX (1-800-832-6979)
Call from a telephone near your PC and the WorkCentre.
Make sure both your PC and WorkCentre are turned on.