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INTRODUCTION
Service • Review preventative maintenance schedules and service call
procedures
• Provide ongoing system maintenance
• Resolve hardware and software problems.
Customer responsibilities
Your responsibilities prior to, during, and after installation of the
LPS are to:
• Identify the primary interface with Xerox.
• Select and prepare the site for LPS installation (including
adequate power and air conditioning).
• Obtain the necessary interfaces, cables, transceivers, phone
lines, and so forth, if connecting to other equipment.
• Plan for and schedule installation activities.
• Monitor progress for a successful installation.
• Order and maintain supplies.
• Work with your Xerox or Rank Xerox representatives to
determine requirements for initial applications.
• Work with representatives from the company you have
purchased any additional equipment from (such as feeders or
finishers).
Note: Be sure that your system specialists are familiar with
the operating system software specific to your LPS; operating
system software is not the same for all laser printing systems.
If your system specialists are familiar with one of these
operating systems and you are converting to or adding
another, they should learn the differences.
• Select operators and system specialists, and schedule their
training.
Note: In a mixed environment where there are a variety of
printing systems, discuss print quality differences with your Xerox
or Rank Xerox service representative.
Training Operator training is conducted at your site shortly after the LPS
has been installed. Operators receive hands-on instruction on
printing jobs, maintenance, and problem solving.
Xerox offers a number of workshops and self-paced courses that
teach advanced skills, including Advanced Customer Training
(ACT). Contact your sales representative for additional
information about these courses, or call Xerox Customer
Education at 1-800-445-5554. (Refer to the “Documentation and
training” section of chapter 3, “Preinstallation.”)
Personnel One or more people need to be assigned the following routine
LPS tasks:
• Preventative maintenance and cleaning
• Meter reading and reporting
XEROX 4635 LASER PRINTING SYSTEM INSTALLATION PLANNING GUIDE xiii