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5. Postinstallation
After the installation of your Xerox 4635 Laser Printing System
(LPS), a number of ongoing tasks must be performed. These
tasks may include all or some of the following:
• Maintaining an adequate inventory of consumable supplies
• Overseeing routine customer maintenance and meter
reporting
• Arranging additional operator training
• Ordering additional fonts
• Placing service calls for hardware problems and obtaining
assistance in solving application-related problems
• Identifying and implementing new applications.
As installation coordinator, it is your responsibility to designate a
person (or persons) to perform these tasks.
This chapter describes these tasks and some of the Xerox
support services available to you. There is also a consumable
supplies table and a supplies checklist at the end of the chapter.
Xerox support services
Xerox provides many services in support of your laser printing
system. These services include the following:
• Xerox Customer Support Center
• Customer Service Support Center
• Xerox Font Center
• Xerox Customer Documentation Catalog
• Xerox Documentation and Software Services (XDSS)
• Xerox Supplies Order Service.
Detailed information about these services follows.
Prior to installation, your Xerox or Rank Xerox sales representative
is available to answer your questions about the products,
services, or billing. However, if you need assistance in resolving
application-related problems or questions, contact your local
Xerox or Rank Xerox systems analyst or call the Xerox Customer
Support Center.
Xerox Customer Support Center
The Xerox Customer Support Center is available to address your
applications problems or to direct you to the appropriate
documentation.
XEROX 4635 LASER PRINTING SYSTEM INSTALLATION PLANNING GUIDE 5-1