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Xerox
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DocuMate
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4830
User’s Guide
192
Problem: Paper is jamming constantly in the ADF.
To reduce the number of paper jams, smooth and straighten the paper before scanning, and adjust the guides to
the paper size. Paper fed into the ADF at an angle can cause the feed mechanism to jam. If paper jams are
occurring more frequently, try cleaning the roller with a soft cloth dampened with Isopropyl rubbing alcohol.
Excessive dust on the roller can make it appear worn and will also cause issues feeding paper. See Cleaning the
Automatic Document Feeder on page 184 for cleaning instructions.
Problem: The ADF won’t feed pages properly.
A dirty or worn ADF pad assembly or dirt on the roller can cause documents to feed in skewed at an angle, or
multiple pages to feed at the same time. Try cleaning the roller first. See Cleaning the Automatic Document Feeder
on page 184. If that doesn’t solve the problem, the pad assembly may need to be replaced. See Replacing the ADF
Pad Assembly on page 186 for the steps to replace the pad.
Problem: The paper jams about halfway through the scan.
Check the Flatbed glass to make sure no items are on it when you scan from the ADF. Multiple items placed on the
Flatbed glass will raise the lid slightly, thus preventing the pages feeding through the ADF from touching the glass.
When that occurs, the pages are unable to feed back out of the ADF and the pages can jam.
Problem: The scans from the ADF are always crooked.
Make sure to align the paper guides to the edges of the paper. If you are scanning small items that are smaller than
the paper guides’ minimum adjustment, scan these items on the Flatbed glass instead.
Problem: If the USB cable is disconnected during a scan, the scanner does not reconnect when the USB cable is
plugged back in.
Unplug the power cable from the scanner, and then plug it back in.
If the scanner does not reconnect:
1. Unplug the power cable from the scanner.
2. Restart your computer.
3. After the restart is complete, plug the power cable back in.
Error Light Troubleshooting Codes
The status light indicates the current state of the scanner. Descriptions of the most common patterns are listed
below. Contact Xerox Technical Support if you experience a different blinking pattern.
Normal Operation
• Blinking blue: indicates the scanner is waking up from power saving and preparing to scan.
• Steady blue: indicates the scanner is ready to scan.
• Steady red: the scanner is busy scanning or it is not connected to the computer.
Error Codes
If your scanner experiences hardware problems, the status light turns red and will blink a specific number of times,
the status light will blink red, and the LED flashes an “E” then the error code number.