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Troubleshooting
Printer Diagnostics
170
P1066582-002 ZT400 Series™ User Guide 4/8/14
Sensor Profile
Use the sensor profile image (which will extend across several actual labels or tags) to
troubleshoot the following situations:
• The printer experiences difficulty in determining gaps (web) between labels.
• The printer incorrectly identifies preprinted areas on a label as gaps (web).
• The printer cannot detect ribbon.
With the printer in the Ready state, print a sensor profile in one of these ways:
Compare your results to the examples shown in this section. If the sensitivity of the sensors
must be adjusted, calibrate the printer (see Calibrate the Ribbon and Media Sensors
on page 119).
Using the buttons on
the control panel
a. Turn off (O) the printer.
b. Press and hold FEED + CANCEL while turning on (I) the
printer.
c. Hold FEED + CANCEL until the first control panel light
turns off.
Using ZPL a. Send the ~JG command to the printer. See the Zebra
Programming Guide for more information about this
command.
Using the control panel
display
a. Navigate to the following item under the SENSORS menu.
See Navigating through Screens in the Display on page 90
for information about using the control panel and
accessing the menus.
b. Press RIGHT SELECT to select PRINT.
▼
PRINT INFORMATION
SENSOR PROFILE
▲
PRINT