Add and Monitor Endpoints and Peripherals Endpoint Operations
Polycom, Inc. 107
Clear an Endpoint Help Request
This action is only applicable for an HDX system.
To clear an endpoint help request from the RealPresence Resource Manager
system
1 Go to Endpoint > Monitor View
2 As needed, use the Filter to customize the Endpoint list.
3 Select the endpoint of interest and click Clear Help.
The Confirm Endpoint Help Clear dialog box appears.
4 To send a message to the endpoint as well as clear the help request, check
Also send message to endpoint.
5 Click Clear.
6 If you selected the Also send message to endpoint check box, enter the
text message to send the endpoint in the Send Message to Endpoint
dialog box and click Send.
The Endpoint list is updated and alerts for the endpoint are cleared.
Send a Message to an Endpoint
In some situations, such as in response to a help request, you can send a
message to some types of endpoints.
This action is not applicable for RealPresence Mobile, RealPresence Desktop or
CMA Desktop systems.
To send a message to an endpoint from the RealPresence Resource Manager
system
1 Go to Endpoint > Monitor View
2 As needed, use the Filter to customize the Endpoint list.
3 Select the endpoint of interest.
If the endpoint can receive text messages, a Send Message option appears
in the Action menu.
4 Click Send Message.
If the reason for the original alert still exists on the endpoint, the alert will likely
reappear in the Endpoint list.
