Polycom RealPresence Resource Manager System Operations Guide Set Up Remote Alerts
580 Polycom, Inc.
Set RealPresence Resource Manager System Remote Alert Level Settings
The RealPresence Resource Manager system monitors and reports events
regarding its performance, connections, and services. It categorizes alerts into
three alert levels: Info, Minor, or Major.
By default the Alert Severity Level is set to Info for all of the Resource
Manager Alert Types it reports. You have these options:
• You can leave all of the Alert Severity Levels set to Info and create a single
remote alert profile that allows you to notify all users assigned that profile
about system events of all types.
• You can change some of the Alert Severity Levels to either Minor or
Major and create multiple remote alert profiles that notify different users
of system events of different types and severity levels.
To set the RealPresence Resource Manager system remote alert level
settings
1 Go to Admin > Alert Settings > Resource Manager Alert Level Settings.
2 On the Resource Alert Level Settings page, change the Alert Severity
Level for the following Resource Manager Alert Type system events, as
required.
Alert Type Alert indicates...
Bridge Down A Polycom MCU has failed.
Database
Connection Down
The connection to the database has been lost.
Enterprise Directory
Connection Down
The connection to the enterprise directory server
has been lost.
Enterprise Directory
System Account
Password Failure
The connection to the enterprise directory server
could not be established because the account
password was incorrect.
Resource Manager
Failover Occurred
(In redundant RealPresence Resource Manager
system configurations only.)
The system has failed over from one system server
to the other.
License Capacity
Threshold Exceeded
The number of available seats defined by the
installed license is within 5% of the total license
capacity.
License Expired
Warning
The license will expire in less than 30 days.
