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Chapter 4 117
Troubleshooting Information
Checking the Network
Checking the Network
If the E5810 is correctly installed and configured and is operational, the next
step is to check the network installation and configuration. To do this step,
you may need the help of your System Administrator. This section gives
guidelines to check your network.
Network Configuration Problems Summary
Symptom Possible Cause(s) Corrective Action(s)
Cannot access
E5810 Web access
(Web Server)
Improper network installation Check network installation or contact
System Administrator
Missing or improper setup of
network addresses:
- Ethernet (MAC) Address
- IP Address
- Subnet mask
- Default gateway (router)
Try the
ping command (type ping
<IP_address>
from the MS-DOS
window). If this does not work, contact
your System Administrator.
Incorrect Web Browser Settings Change Javascript Enabled, Cache
and Page Refresh, and/or Proxy
settings as required. See “Checking
Web Browser Settings”.
Incorrect password Unknown or forgotten password Use the
Preset button to reset the
E5810 password to the factory default
setting (E5810).
Other Network
Problems
- E5810 Operation Hangs
- SICL Timeout Set to 0
See “Checking Other Network
Problems”