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120 Chapter 4
Troubleshooting Information
Checking the Network
Steps for Cache and Page Refresh (Netscape Navigator 6.2)
1 From the Navigator menu, select Edit->Preferences
2 Under the Category tree, click the triangle icon located to the left of
Advanced (the category should expand) and then click Cache. This
will change the panel on the right to display the Cache configuration
fields.
3 Under Compare the page in the cache to the page on
the network:, click the” Every time I view the page” radio
button
4 Click the OK button on the bottom of the page to activate changes
Proxies A proxy is a service running on a computer that takes an information
request from another computer and passes the request on as if the request
was its own. Typically, many companies use proxies to control access from
their internal network to the external Internet.
In some situations, you may not be able to communicate with the E5810 if
you are using a proxy server. Typically, the web page will timeout because
the requested address is not accessible by the network, although the correct
IP address or hostname is entered into the Web browser address field.
To fix this communication problem between the web browser and the E5810
web server, the browser must be informed that any requests to the E5810
should
not utilize a proxy. Suggested steps to set proxy notification for some
Internet Explorer and Netscape Navigator versions follow.
Steps to Set Proxy Notification (Microsoft Internet Explorer 5.0, 5.5)
1 From Internet Explorer, select Tools->Internet Options
2 Click the Connections tab
3 Click the LAN Settings… button under Local Area Network
(LAN) settings
4 Under Proxy server, if “Use a proxy server” is checked, click
the Advanced… button
5 Under Exceptions, add the IP address of the E5810 or a fully-
qualified domain name (such as myE5810.example.com) to the list
box called “Do not use proxy server for addresses
beginning with:” Use a semicolon (;') to separate entries.
6 Click the OK button on the bottom of the Internet Options dialog
box to make changes active.