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Preface
14
Contacting Allied Telesis
This section provides Allied Telesis contact information for technical
support as well as sales or corporate information.
Online Support You can request technical support online by accessing the Allied Telesis
Knowledge Base from the following web site:
www.alliedtelesis.com/support. You can use the Knowledge Base to
submit questions to our technical support staff and review answers to
previously asked questions.
Email and
Telephone
Support
For Technical Support via email or telephone, refer to the Allied Telesis
web site: www.alliedtelesis.com. Select your country from the list
displayed on the website. Then select the appropriate menu tab.
Returning
Products
Products for return or repair must first be assigned a Return Materials
Authorization (RMA) number. A product sent to Allied Telesis without a
RMA number will be returned to the sender at the sender’s expense.
To obtain an RMA number, contact the Allied Telesis Technical Support
group at our web site: www.alliedtelesis.com/support/rma. Select your
country from the list displayed on the website. Then select the appropriate
menu tab.
For Sales or
Corporate
Information
You can contact Allied Telesis for sales or corporate information at our
web site: www.alliedtelesis.com. Select your country from the list
displayed on the website. Then select the appropriate menu tab.
Warranty The AT-8500 Series Layer 2+ Fast Ethernet Switches have a Lifetime
Warranty (two years fan and PSU). Go to www.alliedtelesis.com/
warranty for the specific terms and conditions of the warranty and for
warranty registration.
Management
Software Updates
New releases of management software for our managed products are
available from either of the following Internet sites:
r Allied Telesis web site: www.alliedtelesis.com
r Allied Telesis FTP server: ftp://ftp.alliedtelesis.com
If you prefer to download new software from the Allied Telesis FTP server
from your workstation’s command prompt, you will need FTP client
software and you must log in to the server. Enter “anonymous” for the user
name and your email address for the password.