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Solving printer problems
The following suggestions should work for all printers.
m Make sure that the printer driver for your printer is turned on in the
Extensions Manager control panel. (The printer driver should appear in the
Extensions list. To find out the name of the printer driver—for example,
LaserWriter—refer to the documentation that came with your printer.)
m Check your printer settings in the Chooser, making sure you have selected
the correct printer. Make sure that AppleTalk is on (if you are using a
printer on your network) or that AppleTalk is off (if you are using a serial
printer connected to your computer).
m If you are using Apple Remote Access, check your network settings. If you
have selected Remote Only, you will not be able to use a printer on your
local network. (When you have a remote-only connection, however, you
can use a serial printer connected directly to your computer.)
m Next, turn off the computer and printer, and check the printer cable
connections.
m If none of these suggestions solves the problem, reinstall your printer
driver. If your printer is an older model, do not use the driver that came
with the printer. Instead, use the updated printer drivers provided on the
system software CD-ROM disc that came with your Power Macintosh.
These drivers are created especially for use with the Power Macintosh.
Obtaining online support and updated Apple software
Apple technical support information and software updates are available from
many online services. Using these services, you can get troubleshooting and
other important information. You can also get the latest versions of Apple
software, including most printer drivers, system enablers, and updates to
utilities, networking, and communication software.
IMPORTANT
Be sure to read the posted Apple Software License Agreement
before installing any software.
Currently, Apple’s Customer Service Division (CSD) posts support
information and Apple software updates to the following online services:
m America Online
m AppleLink
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Chapter 6