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CHAPTER NINETEEN
DIFFICULTY SUGGESTIONS
Dialing does not work Check for a dial tone. Change TONE/PULSE setting
(see “Tone/Pulse” p. 31). Check all line cord
connections, and make sure the curled handset cord
is not in the EXT jack. Check power cord
connection. Send a manual fax by pressing
Hook
—OR—by lifting the handset, and dialing the number.
Wait to hear fax receiving tones before pressing
Start
.
MFC does not answer Make sure the MFC is in the correct receiving mode
when called for your setup (either FAX, FAX/TEL, TAD (for
MFC 4350, MFC 4650 and MFC 7750) or MSG CTR
(MFC 6650MC). Check for dial tone. If possible, call
your MFC to hear it answer. If there is still no answer,
check the telephone line cord connection. Connect a
standard telephone handset to the MFC telephone jack.
If there is no ringing when you call your MFC, call
your Telephone Company to check the line.
No dial tone on the Press
Hook
—OR—Lift the handset. If you hear no
handset dial tone, check telephone line cord connections at
the MFC and wall jack. Check that the handset curled
cord is connected to the MFC's handset jack. Test the
wall jack with another single line telephone. If no dial
tone on the wall outlet, call your Telephone
Company.
Poor transmitting quality Try changing your resolution to FINE or
SUPERFINE (see “Resolution” p. 64). Make a copy
to verify the MFC’s scanner operation.
Transmission verification There is probably temporary noise or static on the
report prints “Results:NG” phone line. Try sending the fax again. If the
problem continues, call the Telephone Company to
check your phone line.
When the receiving party Sometimes the resolution mode you chose when you
says the picture is sent your fax may not have been appropriate. Send
not clear the fax again, but try using the FINE or
SUPERFINE mode. Also, your MFC’s scanner may
be dirty, so try cleaning it (see page 213).
When the receiving party Your MFC’s scanner may be dirty or the receiving
says vertical streaks party’s print head may be dirty. Clean your scanner,
appear on the faxes (See page 213) and make a copy to check if the
they receive problem was caused by your machine.
Phone Line or
Connections
Sending Faxes