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TROUBLESHOOTING AND MAINTENANCE
DIFFICULTY SUGGESTIONS
I cannot print from my Check that the DOS application software interface
application software settings match those of your printer: for example, if
you are using a parallel printer cable, you would
probably set your DOS software printer port to
LPT1. Check for an error message on the LCD.
The MFC prints, but it This is an indication that your application printer
prints incorrect emulation Prints setting and the MFC’S printer
information. Sometimes emulation do not match. Check your application
it prints a couple of software to make sure you selected the correct printer
character and then ejects driver. The MFC emulates HP LaserJet IIP.
the pages, etc. Try setting the MFC to HP emulation in Remote
Printer Console and then select the HP LaserJet IIP
printer in your application software.
The MFC prints the first This is common problem with database software and
part of my document but Part of spreadsheet software when they are not
does not print the last page correctly set up. The data has been sent to the printer
(The LCD shows but the printer did not receive the Page Eject command.
REMAINED DATA) Press
FF/Cont
to eject the page. Then ask
your software supplier how to add a Page Eject (or
Form Feed) command to the end of your print job.
How can I change the Use the Remote Printer Consol (RPC) program.
user settings or default
settings on the MFC?
The MFC does not load Check to see if the CHECK PAPER or PRINTER JAM
paper. The LCD shows message appears on the LCD. If so, the multi-purpose
CHECK PAPER or sheet feeder may be out of paper or not properly
PRINTER JAM installed. If it is empty, load a new stack of paper into the
feeder. If there is paper in the multi-purpose sheet feeder,
make sure it is straight. If the paper is curled, you should
straighten it. Sometimes it is helpful to remove the
paper, turn the stack over and put it back into the multi-
purpose sheet feeder. Reduce the amount of paper in the
multi-purpose sheet feeder, then try again.
The MFC does not load Reinsert the paper firmly, one sheet at a time.
paper from the manual
feed slot.
How can I load envelopes? You can load envelopes from either the multi-purpose
sheet feeder or the manual feed slot. Your application
software must be set up to print the envelope size you are
using. This is usually done in the Page Setup or
Document Setup menu of your software. Refer to your
application manual.
What paper can I use? You can use plain paper, envelopes, transparencies, labels
and organizer paper. For information on paper you can
use, see “Acceptable Paper” on page 18.
How can I clear paper jams?
See “Printer Jams” on page 197.
DOS Setup
Printing
Difficulties
Paper
Handling
Difficulties