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CHAPTER FIFTEEN
Troubleshooting
and Maintenance
Troubleshooting
Error Messages
As with any sophisticated office product, errors may sometimes occur. If
this happens, your MFC often identifies the problem and displays an
error message. The table below explains the most common error
messages.
ERROR MESSAGES
ERROR MESSAGE
CAUSE ACTION
CHANGE DRUM SOON
The drum unit is near the end of its life. If you have a print quality problem,
replace the drum unit with a new one.
The drum counter was not reset. 1. Open the front cover and press Clear.
2. Press 1 to reset.
CHECK PAPER The machine is out of paper or paper is not Refill the paper or remove the paper
CHECK PAPER #1 properly loaded in the paper cassette. and load it again.
CHECK PAPER #2
CHECK CASSETTE
MFC cassette is not installed properly. Install cassette properly.
CHECK SCAN The scanner lock is locked. Release the scanner lock lever and press
LOCK Stop. If you see MACHINE ERROR
AF (or AE), stop operation and contact
your Brother dealer for service.
COMM. ERROR Poor phone line quality caused Try the call again. If problem continues,
communication error. call Telephone Company to check your
phone line.
CONNECTION FAIL
You tried to poll a fax machine that is not in Verify the other party’s polling setup.
Polled Waiting mode.
COOLING DOWN The temperature of the drum unit or toner You must wait 20 minutes for it to cool.
cartridge is too hot. The machine will pause
its current print job and go into cooling
down mode. During the cooling down
mode, you will hear the cooling fan running
while the display on the machine shows
COOLING DOWN.
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