Filter
Top Products
13 - 13 TROUBLESHOOTING
YL4US_FAX2800MFC4800-FM5.5
6
If you are using DOS CAPTURE statement and losing portions
of your print job, try setting the TIMEOUT parameter in your
CAPTURE statement to a higher value (at least 50 seconds for
Windows
®
).
AppleTalk Troubleshooting
If you cannot print from an AppleTalk for Macintosh computer and
you have checked the hardware and network as described in the
previous steps, then check the following:
1
Make sure that you are running Phase 2 AppleTalk and that you
have selected the correct network interface from the AppleTalk
Control Panel on the Macintosh.
2
Make sure that the AppleTalk protocol of the print server is
enabled.
3
If you have a large network, make sure that you have the Laser
Writer V8.xx or equivalent driver, since earlier versions may
cause PostScript errors. Also, verify that you get the correct
printer information when you select Printer Info from the Setup
button in the Chooser.
4
Make sure that you have selected the correct Printer Description File
(PPD) from the Chooser (otherwise PostScript errors may result)
5
Verify that you have selected the correct AppleTalk zone.
Because the print server gets its zone information from router
broadcasts, it may not be in the zone you expect, and will
therefore not show up in the Chooser. If this is the case, you may
need to force the zone name using BRAdmin, a web browser or
the SET APPLETALK ZONE command from TELNET.
DLC/LLC Troubleshooting
If you are having trouble printing with DLC/LLC, check the following:
1
Make sure that the DLC/LLC protocol is enabled using either
BRAdmin, a web browser or TELNET.
2
Make sure that the MAC address of the Windows
®
setting is the
same as shown in the print configuration page printout.