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Troubleshooting C
If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother
Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at
http://solutions.brother.com
/.
If you are having difficulty with your machine C
If you think there is a problem with the way your faxes look, make a copy first. If the copy looks
good, the problem may not be your machine. Check the chart below and follow the troubleshooting
tips.
Troubleshooting and routine
maintenance
C
Printing or receiving faxes
Difficulties Suggestions
Condensed print
Horizontal streaks
Top and bottom sentences are
cut off
Missing lines
Usually this is caused by a poor telephone connection. If your copy looks good,
you probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again.
Poor print quality See Improving the print quality on page 109.
Vertical black lines when receiving The corona wire for printing may be dirty. Clean the corona wire. (See Cleaning
the corona wire on page 132.)
The sender’s scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
If the problem continues, call your Brother Call Center for service.
Received faxes appear as split or
blank pages.
If the received faxes are divided and printed on two pages or if you get an extra
blank page, your paper size setting may not be correct for the paper you are using.
(See Paper Size on page 22.)
Turn on Auto Reduction. (See Printing a reduced incoming fax on page 44.)
Telephone line or connections
Difficulties Suggestions
Dialling does not work. Check for a dial tone.
Change Tone/Pulse setting. (See the Quick Setup Guide.)
Check all line cord connections.
Check that the machine is plugged in and switched on.
Send a manual fax by pressing Hook or by lifting the handset of the external
telephone and dialling the number. Wait to hear the fax receiving tones before
pressing Start.