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Troubleshooting and routine maintenance
117
C
Error and maintenance messages C
As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error or required routine maintenance and
shows the appropriate message. The most common error and maintenance messages are shown
below.
You can clear most errors and perform routine maintenance messages by yourself. If you need
more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/
.
Error Message Cause Action
20 Sheet Limit The ADF output tray has reached
its maximum capacity.
Do one of the following:
To send the pages scanned so far, press
1.Send.
To delete the scanned pages, press
2.Delete.
If you send the pages already scanned and
want to send the remaining pages, remove
the scanned sheets from the ADF output
tray, then dial the fax number (if you are
sending a fax) and press Start.
Access Error The device is removed from the
USB direct interface while the
data is processing.
Press Stop/Exit. Reinsert the device and try
to print with Direct Print.
Cartridge Error The toner cartridge is not installed
correctly.
Pull out the drum unit, take out the toner
cartridge, and put it back into the drum unit
again.
Comm.Error Poor telephone line quality
caused a communication error.
Try sending the fax again or try connecting
the machine to another telephone line. If the
problem continues, call the telephone
company and ask them to check your
telephone line.
Connection Fail You tried to poll a fax machine
that is not in Polled Waiting mode.
Check the other fax machine’s polling setup.
Cooling Down
Wait for a while
The temperature of the drum unit
or toner cartridge is too hot. The
machine will pause its current
print job and go into cooling down
mode. During the cooling down
mode, you will hear the cooling
fan running while the LCD shows
Cooling Down, and
Wait for a while.
Make sure that you can hear the fan in the
machine spinning and that the exhaust outlet
is not blocked by something.
If the fan is spinning, remove any obstacles
that surround the exhaust outlet, and then
leave the machine turned on but do not use
it for several minutes.
If the fan is not spinning disconnect the
machine from the power for several minutes,
then reconnect it. (The machine can be
turned off for up to 60 hours without losing
faxes stored in the memory. See
Transferring your faxes or Fax Journal report
on page 121.)