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TROUBLESHOOTING AND MAINTENANCE
24-2
Error Messages
As with any sophisticated office product, errors may sometimes occur. If this
happens, your MFC often identifies the problem and displays an error message. The
table below explains the most common error messages.
You can correct most problems by yourself. If you need additional help, call the
Brother Fax-Back
System.
USA: 1-800-521-2846
From within Canada: 1-800-681-9838
Error Messages
Error Message Cause Solutions
BLACK INK EMPTY One or both of the ink Caution: Using the MFC when
COLOR INK EMPTY cartridges are out of ink. the LCD shows INK
PHOTO INK EMPTY EMPTY may cause
permanent damage.
Replace the ink cartridges.
See p. 24-16.
BLACK NEAR EMPTY One or both ink Order a new ink cartridge.
COLOR NEAR EMPTY cartridges are running See p. ii.
PHOTO NEAR EMPTY out of ink.
CHECK PAPER MFC is out of paper, or Place paper in cassette—OR—
PRESS START KEY paper is not set properly Remove paper and reinstall it
in the cassette. correctly. Then press
Start
.
See p. 2-7.
COMM. ERROR Poor phone line quality Try the call again. If problem
caused communication continues, call Telephone
error. Company to check your phone
line.
COVER OPEN Top cover is not closed Open, then close the cover.
completely.
DISCONNECTED The other party or the Try to transmit or receive again.
receiving fax machine
terminated the call.
DOCUMENT JAM Documents were not inserted See p. 24-4.
or fed properly, or document
was longer than about
40 inches (90 cm).