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TROUBLESHOOTING AND MAINTENANCE
24-6
If You Are Having Difficulty with Your MFC
If you think there is a problem with your MFC, make a copy first. If the copy looks
good, the problem is probably not your MFC. Check the table below and follow the
troubleshooting tips.
Printing or Receiving Faxes
Difficulty Suggestions
Condensed Print and If your copy looks good, you probably had a bad
Horizontal Streaks / Top connection, with static or interference on the phone line.
and Bottom of If the copy looks bad, call Brother Customer Service
Sentences Are Cut Off at 1-800-284-4329 (USA), 1-800-853-6660 (from within
Canada) or 1-514-685-6464 (from within Montreal).
Poor Quality Print Clean the ink cartridges (see p. 2-15). Make sure the
Printer Driver matches the type of paper you are using
(see “Print Media” on p. 23-4). If you are using plain paper,
try using recommended special paper (see Chapter 3).
Don’t handle the paper until the ink is dry; special paper
takes longer to dry. Check and adjust the alignment
(see p. 2-13).
Printing Too Dark or Make sure the Printer Driver matches the type
Too Light of paper you are using (see Print Media on p. 23-4).
Try using recommended special paper (see Chapter 3).
The recommended environment for your MFC is
between 61º F and 90º F.
Printing Appears Dirty or Make sure you are using the recommended paper
Ink Seems to Run (see Chapter 3). Don’t handle the paper until the ink is
dry. The recommended environment for your MFC is
between 61º F and 90º F.
White Lines in Text Clean the nozzles (see “Cleaning the Ink Cartridges”
or Graphics on p. 2-15).
Stains Appear on Reverse Side Make sure the printer platen is not dirty with ink mist.
or at Bottom of the Page (See “Cleaning the MFC Printer Platen,” p. 24-14).
Vertical Black Lines When The sender’s scanner may be dirty. Ask the sender to
Receiving make a copy to see if the problem is with the sending
machine. Try receiving from another fax machine.
If the problem continues, call Brother Customer Service
at 1-800-284-4329 (USA), 1-800-853-6660 (from within
Canada) or 1-514-685-6464 (from within Montreal).
Printouts Have You may have installed an ink cartridge in the wrong
Incorrect Colors slot or incorrectly responded to the prompts when you
installed the cartridge. Replace the ink cartridge and make
sure you answer the prompts correctly.