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229Troubleshooting
Before You Call for Help
■ Narrowing Down the Problem
If you are experiencing difficulties, try to narrow the problem down to one of these three
factors:
• Printer problem
If the printer does not operate and you cannot resolve the problem, make a
note of the nature of the fault and your observations then contact the Canon
Customer Care Center.
Getting Help From Canon
• Hardware problem other than the printer
If the printer is operating normally and the settings in the application program
are also correct, there may be a problem with a printer cable or in the computer
system (for example, memory, hard disk, interface). Contact your computer
manufacturer.
• Application program problem
Problems that arise only when you use a particular application program are
probably caused by the application program. For details, consult your software
company.
The problem may also be solved by installing the latest version of the printer
driver.