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Paper Feeding Problems
9-14
Troubleshooting
9
Paper stacked roughly.
Q Is the proper paper loaded?
A Load proper paper in the cassette or multi-purpose feeder. (See Chapter 2,
"Paper Handling.")
A Select <TRANSPARENCY> in <PAPER TYPE> in <COMMON SETTINGS> of
the Menu. (See "Specifying the Paper Type," on p. 5-4.)
Repeated paper jams occur.
Q Is the proper paper loaded?
A Check that the size, thickness and type of the paper you are using. (See "Print
Media Requirements," on p. 2-1.)
Q Is the proper paper loaded correctly?
A Be sure to fan the paper stack before loading it in the cassette. This keeps the
sheets of paper from sticking together.
Q Is the output tray free of obstructions?
A Do not place the delivered paper back on the output tray. (See "Face Down
Paper Output Area," on p. 2-17.)
A Do not place objects other than paper on the output tray. (See "Face Down
Paper Output Area," on p. 2-17.)
Q Is the machine installed in a proper location?
A Check that the machine is installed in the proper location. (For information
about specifications of the machine, see "Specifications," on p. 11-1. For safety
warnings and cautions, see "Installation," on p. xiv.)
Envelopes do not feed correctly.
Q Are the envelopes loaded correctly?
A Make sure the envelopes are loaded correctly. (See "Loading Envelopes in the
Cassette," on p. 2-7, or "Loading an Envelope in the Multi-Purpose Feeder," on
p. 2-13.) Do not load more than 20 envelopes in the cassette. Load an envelope
one by one in the multi-purpose feeder.
Q Is the proper envelope loaded?
A Load the recommended envelopes (COM10, MONARCH, DL, or ISO-C5) in the
cassette or multi-purpose feeder. (See "Loading Envelopes in the Cassette," on
p. 2-7, or "Loading an Envelope in the Multi-Purpose Feeder," on p. 2-13.)